Work

Projects

• Public Service Optimization

  Ministry of Interior Real Estate Price Query Website UX Improvement ↗

  Collaborated with Chianchi Design to conduct target audience research for this flagship government website. Through in-depth interviews and usability testing, uncovered current pain points and compiled an actionable interface improvement report, aimed at improving citizens' digital experience when querying real estate price registration data.

  UX Research

  Digital GovernmentPublic Services

• Taiwan's first open-source bill tracking tool

  LawTrace — Legislative Bill Tracker

  Collaborated with OpenFun to develop the product strategy and secured support from Westminster Foundation for Democracy. Led core planning and progress management, co-executed UX research during the prototype phase, and translated insights into a concrete development roadmap. Developed a post-launch promotion strategy to lower the barrier to legislative information access and advocate for the Legislative Yuan to release open data.

  UX ResearchProject ManagementProject StrategyResource MatchingAdvocacy

  Open ParliamentCivic TechOpen Data

  Read the Story ↗LawTrace Tool ↗

• Gamified approach to spreading open source culture

  Open Starter Village ↗

  Collaborated with Open Culture Foundation and Friedrich Naumann Foundation to develop a board game and host a series of workshops, bringing open source concepts to the public. The board game is itself open source, earning recognition from Code for Japan who published a Japanese edition.

  Project ManagementResource MatchingAdvocacy

  Open Source CultureInternational Exchange

• Translating knowledge into a public tool

  Animal Companions Disaster Guide

  Commissioned by Watchout to write Taiwan's first disaster preparedness guide for pet owners, turning complex emergency knowledge into accessible, practical content that received widespread media coverage. After publication, recognizing owners needed a portable quick-reference card, built and open-sourced SafeCard — a tool that lets owners enter pet info and print a custom preparedness card.

  Knowledge TranslationContent WritingProduct DesignOpen Source Development

  Disaster EducationCivic Tools

  SafeCard Tool ↗Disaster Guide PDF ↗

• Finding out what really stops newcomers

  Taiwan Civic Tech Community Survey

  Analyzed 127 survey responses collected by g0v.tw jothon. People who hadn't joined yet were most often stuck on "not knowing which projects to join"; technical barriers ranked only fourth. This showed the community that it needed shared experience more than technical tutorials, and the open-source writing pipeline was designed from that finding.

  UX ResearchContent WritingAI Collaboration

  Civic Tech

  Survey Report ↗Writing Pipeline ↗